Last updated: August 27, 2026
At Indiev (indiev.in), we understand that you may sometimes need to cancel an order. Please read our cancellation policy carefully to understand how cancellations work for both domestic and international orders.
1. Order Cancellation Window
- Domestic Orders (India): You can request a cancellation within 2 to 4 hours of placing your order, or before it has been processed and handed over to our shipping partners.
- International Orders: Must be cancelled within 12 hours of placement or before export processing/dispatch begins, whichever is earlier.
- After Dispatch: Once an order has been shipped and dispatched, it cannot be cancelled directly. However, you may refuse delivery or apply for a return. Returns or refunds are strictly restricted to damaged, defective, or incorrect items, and require a mandatory unboxing video as valid proof (please refer to our Refund and Returns Policy).
2. How to Cancel an Order
To request a cancellation, please contact our support team immediately with your Order ID:
- Email: indievsupport@gmail.com
- Phone & WhatsApp: +91 78395 40715
3. Refund for Cancelled Orders
- If your cancellation request is approved before the order is shipped, a full refund will be processed back to your original payment method.
- Refunds typically reflect in your account within 5 to 7 business days.