Last updated: August 27, 2026
Welcome to our FAQ page! Here are answers to some of the most common questions our customers ask about ordering from Indiev (indiev.in).
1. Orders & Shipping
- Do you ship internationally? Yes, we ship both within India (Domestic) and to international destinations worldwide using our trusted dropshipping and logistics partners.
- How long will domestic delivery take? Standard domestic delivery within India takes approximately 4–6 business days after processing and dispatch.
- How long will international delivery take? International orders typically take 10–21 business days depending on the destination country and customs clearance.
- How can I track my order? Once your order is dispatched, tracking information and updates will be shared with you via email or SMS.
2. Payments & Pricing
- What payment methods do you accept? We accept major payment methods, including UPI, credit/debit cards, and net banking for domestic orders, along with secure global payment options for international buyers.
- Is Cash on Delivery (COD) free? No, Cash on Delivery orders may attract a nominal handling or shipping fee, which will be calculated and displayed transparently at checkout.
- COD Handling Fee: A non-refundable COD handling or processing fee is charged on Cash on Delivery orders to cover collection costs. This handling fee is strictly non-refundable in the event of a return or order cancellation.
- Are international duties and taxes included? No, international customers are responsible for any customs duties, import taxes, value-added taxes (VAT), or local fees levied by their respective countries.
3. Returns & Cancellations
- Can I return or exchange my product? Yes, domestic orders can be returned or exchanged within 5 days of delivery. International orders can be raised within 7 days of delivery, though international customers bear their own return shipping costs unless the item arrived damaged or defective.
- Are all items returnable? Products must be unused, unwashed, and in their original packaging with tags intact. Hygiene products, innerwear, and customized items are non-returnable unless received damaged or defective.
- Non-Refundable Shipping Charges: Original shipping or delivery charges incurred at the time of placing the order are strictly non-refundable in the event of a customer return or cancellation after delivery. Only the product price will be refunded.
- Can I cancel my order? You can cancel your order before it has been processed and shipped. Please contact our support team immediately for cancellation requests.
4. Contact Support
How do I reach customer support? You can email us at indievsupport@gmail.com or message us on WhatsApp at +91 78395 40715.