Last updated: August 27, 2026. At Indiev
This Shipping & Delivery Policy applies to purchases made through Indiev.
1. Order Processing
- Most orders are processed and dispatched either on the same day or the next business day after successful order confirmation.
- Dispatch timelines may vary depending on supplier processing time, holidays, weekends, or unforeseen circumstances.
2. Shipping Charges
- Shipping charges vary from product to product, destination, and weight.
- Applicable shipping charges will be clearly displayed on the product page or at checkout before order placement.
- COD Handling Fee: A non-refundable COD handling or processing fee is charged on Cash on Delivery orders to cover collection costs. This handling fee is strictly non-refundable in the event of a return or order cancellation.
3. Delivery Timeline & Methods
- Domestic Shipping (Within India): Orders are typically delivered within 4-6 business days from the date of dispatch.
- International Shipping (Worldwide): International orders are generally delivered within 10-21 business days from dispatch, depending on the destination country and customs clearance.
- Note: Delivery timelines are estimates and should not be considered guaranteed delivery commitments. Actual delivery may vary due to delivery destination, courier partner serviceability, weather conditions, public holidays, government restrictions, natural calamities, or other uncontrollable factors.
4. International Customs, Duties & Taxes
- For international shipments, any applicable customs duties, import taxes, or clearance fees imposed by the destination country are the sole responsibility of the customer. Indiev is not liable for these charges and cannot predict what they might be.
5. Delivery Attempts & Recipient Availability
- Courier partners may make multiple delivery attempts. Customers are requested to provide accurate shipping details and ensure someone is available to receive the shipment.
6. Incorrect Address Information
- Customers are responsible for providing accurate and complete shipping information.
- Indiev shall not be responsible for delays, non-delivery, or additional charges arising from incorrect or incomplete addresses, contact numbers, or recipient details provided by the customer.
7. Remote and Non-Serviceable Areas
- Orders shipped to remote or non-serviceable domestic/international locations may require additional delivery time.
- In certain cases where delivery is completely unfeasible, orders may be cancelled and refunded.
8. Tracking Information
- Once your order is dispatched, shipment tracking details and links will be shared via email or SMS.
9. Delays Beyond Control
- Indiev shall not be liable for delays caused by courier partners, international customs holds, transportation disruptions, weather conditions, strikes, governmental actions, supplier delays, or any force majeure events.
10. Contact Us
- For any shipping or delivery-related queries, customers can reach out to the Indiev support team through our contact page.
Indiev reserves the right to modify this policy at any time without prior notice.