At Indiev, we strive to ensure your complete satisfaction. Please read our return policy carefully before placing an order.
1. Return Request Timeline
- Domestic Orders: Return requests must be raised within 5 days from the date of delivery.
- International Orders: International return or exchange requests must be raised within 7 days from the date of delivery.
- Return charges depend on the product and can be checked directly on the product page.
2. Eligible Return Reasons
We accept returns in the following cases:
- Product received in a damaged condition.
- Product received is different from what was ordered (incorrect item).
- Product received has a manufacturing defect.
3. Non-Returnable Categories
For hygiene, safety, and quality reasons, returns are not accepted for the following categories unless received damaged, defective, or incorrect:
- Innerwear products
- Intimate products
- Personal care products
- Any other category specifically marked as non-returnable on the product page
4. Return Shipping & Charges
- Non-Refundable Shipping Charges: Original shipping or delivery charges incurred at the time of placing the order are strictly non-refundable in the event of a customer return or cancellation after delivery. Only the product price will be refunded.
- COD Handling Fee: A non-refundable COD handling or processing fee is charged on Cash on Delivery orders to cover collection costs. This handling fee is strictly non-refundable in the event of a return or order cancellation.
- Domestic Shipping: Products approved for return must be handed over only to the logistics partner arranged by Indiev. Customers should not self-ship unless specifically instructed by our support team. Applicable return charges may vary depending on product category, size, pincode, and weight.
- International Shipping: International customers are responsible for arranging and bearing the return shipping costs unless the item arrived damaged, defective, or incorrect.
5. Condition of Returned Products
Returned products must meet the following criteria, or the return may be rejected:
- Unused and unwashed
- In their original packaging
- With all tags, labels, accessories, and invoices intact
6. Customs & Duties (For International Orders)
- Any original customs duties, local taxes, or import charges paid at the time of delivery are non-refundable. Refunds will only cover the product price as per the original transaction.
7. Refund Policy & Timelines
- Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Domestic Refunds: Processed within 7-10 business days through the original payment method.
- International Refunds: Processed within 10-15 business days through the original payment method.
- Shipping charges, platform fees, payment gateway charges, or return charges may be deducted where applicable.
8. Contact Us
For return or refund-related assistance, please reach out to the Indiev support team through our contact page.
Indiev reserves the right to modify this policy at any time without prior notice.